Grus.io Support Center
Find fast answers, easy guides, and helpful tips for your smart home and energy devices.
We're here to help you get the most out of your Grus products—quickly and simply.
Product Manuals & Installation Guides
Smart Electric Monitors
Smart Water Protection
Smart Thermostats
Smart Safety Monitoring
Grus Smart Energy APP for your devices.
Take control with the App! Our free application allows you to monitor and manage your home security and energy systems in real time, wherever you are. One tap is all it takes to secure and optimize your home.
We care about protecting data. Here’s our
Android 10+
For Android 10 and above
iOS 12+
For iOS 1 and above
Find Help Fast
Browse our FAQs to solve common issues in just a few clicks.
Whether it’s setup, troubleshooting, or feature tips, you'll find the answers here.
How to Signup
Simply find the 'Sign Up' button at the top right of our website, then fill in some basic information including your email address, name, and a password. Once completed, click 'Submit' and your account will be created.
Product Features
You can find the detailed information about each product on their respective product pages. This includes specifications, usage conditions, and product features.
Troubleshooting
Typically, your order will be shipped within 2-3 business days after your order has been confirmed. The delivery time will depend on your location.
Warranty and Service
Once your order has been shipped, we will email you the tracking number. You can use this number to check the delivery status of your items.
What kind of network environment do smart home products need to operate properly?
Our products work with most home network environments. You generally only need a functioning Wi-Fi network, as well as a compatible phone or electronic device.
I'm not very technical. Do you have a dedicated technical support team who can help me set up and solve problems?
Absolutely, we have a dedicated technical support team. They are enthusiastic and professional and can help solve any issues you may encounter.
If I move, how do I reset my smart products?
If Wi-Fi AP name and password are not changed, it can be easily to migrate to anywhere without changes. Or else ou can refer to the product manual or the resources on our website to understand how to reset your devices. If you have any other questions or encounter difficulties, you can also contact our technical support.
Which operating systems are compatible with your application?
Our application is compatible with iOS and Android systems. You can search and download it from the Apple Store or Google Play Store.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay.
Warranty and Return
At Grus, we stand behind the quality of our smart home energy and security products. Our comprehensive warranty ensures that your devices are protected against manufacturing defects. If you encounter any issues, our customer service team is ready to assist you with troubleshooting or initiating a return. We offer a straightforward return policy for products that do not meet your satisfaction, providing replacements or refunds as needed. For detailed warranty terms and return procedures, please visit our support page or contact Grus Customer Service.
Home Energy Efficiency and Security Solution Provider
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